{car möbel is not my friend now}
okay i really do not get it. i ordered my entryway furniture and i'm told it will be shipped in 10 days. today another email arrives stating that they do not have it stocked and that it will not arrive to them from the manufacturer until october. are they kidding me? seriously. what is up with germany and their businesses? i hate to make sweeping statements but shopping in person is usually hit or miss. often the shop owners act like they are far too interested in ignoring you and talking on the phone than to actually greet you. now i'm finding that shopping online in germany is no different. no customer service focus whatsoever. just emails telling me i need to wait 7 years before it's in stock. no wonder everyone carpools to ikea on the weekend. at this rate, my entire apartment will be from ikea because frankly this whole game of ordering online sucks. in america if something is out of stock the website says so when you try to order it. in germany you find out after your ordered has been processed. what gives?
so i'm very frustrated right now. angry even. and i'm starting to think that i should just buy everything here and ship it over because god knows it will arrive a hell of a lot faster by boat from america than from some stupid web shop in germany.
arrr.
but germany, i still love you despite your horrible customer service. i hope when i arrive in hannover and shop furniture stores in person that i can write something positive about shopping in germany for once. i really want to say nice things. really i do.
xo,
Comments
If there's some special trick to dealing with the German way of customer service, somebody PLEASE post. Inquiring minds want to know!
Chin up. It will all work out for the best. Maybe you can find something similar at a different shop? And if not, October isn't too bad. It's bad, but not terrible--at least it's just the entryway furniture, and not a sofa or bed! Oh, wait. You're having problems with the bed, too. Yuck!
I had a bad customer service issue in the states today and I was thinking, what's going to happen when i move to germany? At least in this country it's my native language.
You know, waiting until October isn't so bad. Especially for something you love. I think the weather in Germany should be at least half-way decent until then. Just be sure to let them know that if they somehow get something in earlier, you'd love to have it delivered earlier.
Also, don't buy and ship from here. In a year or two you'll have all these beautiful pieces you purchased in Europe - and all the wonderful service stories to go with it!
i'm from germany and i recently ordered a few things at car selbstbaumöbel and i had to wait a few weeks but the furniture is absolutely amazing and beautiful!! the quality of the wood is so beautiful and so worth waiting for. you can't compare it to ikea at all!
just take things easy and relax-eventually it will all come together! the only thing that matters is that you and your husband get here safe and enjoy every second of your life!
viel glück! :)
christina
the fascination of living in another culture are the new ways, new perspectives, another kind of beauty. best of luck on your journey (and yes journeys do take time)!
CAR in fact is damn slow, that's right. but the funiture is worth waiting!
;o) nic
stop thinking like the american you are when you are in Europe. Try to get used to this kind of things, they will always happen. Don't be in a hurry.
We are waiting for our kitchen for 8 weeks, kitchen table for 6 weeks and so on...
Unfortunately, I don`t know if we have any alternative to that! You have to wait for everything you order, no matter from which store.... :(( SIGH......
Michelle in the U.S.